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AP Handyman Services MISSION

1.1 Mission

AP Handyman Services’ mission is to provide knowledgeable, convenient, and reasonably-priced handyman service to the bigger Pretoria community. AP Handyman Services will provide every customer with an honest day’s work and will fix anything that is not done right or in accordance with the client’s request. Quality over Quantity.

1.2 Keys to Success

  • Treat every customer as if they were the most important customer the business has.
  • Honestly evaluate the needed skills for a job, passing it onto a contractor if it is too difficult as opposed to taking on a job that cannot be completed perfectly.
  • Work hard, guarantee all work and promote 100% customer satisfaction, if this is done profitability will fall into place.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

– Mahatma Gandhi

1.3 Objectives

  • Develop the business into full-time employment within 12 months.
  • Expand and Franchise AP Handyman Services within 18 months.
  • Generate steady revenue per year by the end of year two.
  • Create over 20% of business from repeat customers.